Frequently Asked Questions

If you have a question that we have not answered below, please message us or email will@bdsweetshop.com. I look forward to hearing from you.

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1.

Q: Where is your bakery located?

A: We do not have a retail location that is open to the public. All of our products are produced in a commercial kitchen by Chef's that are ServSafe Certified. In order to keep costs down and pass the savings on to you, we only offer online sales. When you place your order online, we will ship your order direct to your door. If you live locally, we will be glad to deliver your order. (See question number 2 below for more details.)

2.

Q: Do you offer delivery?

A: Yes, we offer limited local delivery within a 15-mile radius of our corporate address:

 

3605 Sandy Plains Road

Suite 240-440

Marietta, GA 30066

There is a minimum order of $10 and we charge a modest delivery fee of $2 for addresses within a 15 mile radius of our corporate address. For deliveries up to 30 miles there is a $5 charge. Call us to schedule local delivery of your orders at (404) 923-0593.

3.

Q: What is your corporate address?

A: Our mailing address is

Black Dog Sweet Shop LLC

3605 Sandy Plains Road

Suite 240-440

Marietta, GA 30066-3068

Email: will@bdsweetshop.com

Phone: (404) 923-0593

4.

Q: Are there any Allergens?

A: All of our treats are produced in facilities that utilize peanuts, tree nuts, gluten, and dairy products. 

5.

Q: What is your privacy policy?

A: At Black Dog Sweet Shop, customer satisfaction is guaranteed - from product freshness to our customer's privacy. To better protect your privacy, below you will find the details explaining our online information practices and the choices you can make about the way your information is collected and used.

Information we collect.

This notice applies to all information collected or submitted on the Black Dog Sweet Shop web site. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected are:

  • Name

  • Address

  • Email Address

  • Phone Number

  • Company

  • Credit/Debit Card Information

 

On some pages you can submit information about other people. For example, if you order a gift online, and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name

  • Address

  • Phone Number

  • Company

 

We may collect your email address via cookies and pixels on the website through the use of trusted third party partners. These partners may combine your email information with other information they have access to such as mailing address so that we may send our marketing offers to you via direct mail. If you do not want us to collect information about you, please contact will@bdsweetshop.com to opt out.

How we use your information.

We use the information you provide about yourself when placing an order to complete that order. The information we collect is also used to contact customers regarding existing orders, to improve the content of our web page and to notify customers about updates to our web site. It is also used by us to contact customers for marketing purposes.

To opt-out of promotional emails from Black Dog Sweet Shop, please follow the unsubscribe link provided, or email your unsubscribe request to will@bdsweetshop.com.

We use the information you provide about someone else when placing an order to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise restrict unrelated uses.

How to correct your information

You can access all of your personally identifiable information that we collect online and maintain it by clicking on "My Account" button on the bdsweetshop.com homepage.

You must fill in your email address and the password you chose when you signed up for an account. We use this procedure to better safeguard your information.

 

You can correct factual errors in your personally identifiable information by logging into your account through the "My Account" button on the bdsweetshop.com homepage.

 

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access to your account or making corrections.
 

6.

Q: How did you get started in this business?

A: I have been in the restaurant industry for over twenty years and was most recently a partner in a local catering company. For the past three years I have been the Culinary Manager at a cafe here in Atlanta that is known for its cheesecakes and torts.

7.

Product Quality & Returns

Q: What is your return policy?

A: Sometimes issues do come up and we hope to resolve them in a positive manner. If we cause a problem with your order, we will do everything we can to correct the issue. This includes begging for forgiveness and doing our best to exceed your expectations in fixing a problem caused by us. We are all human and everyone occasionally drops the ball.

 

If you made a mistake and provided an incomplete or incorrect shipping address during your order process, please contact us at 404-923-0593. We can always fix labels before 5:00 pm on the day your shipment is prepared. Once shipments leave the bakery, it is difficult to resolve problems and additional charges could apply. When an address error occurs, we will gladly split the cost of replacing the item with you. Unfortunately, we can't refund the original shipping costs, and you must pay for the additional new shipping charges.

 

Everyone's tastes are different, and while it is rare, occasionally the product you ordered just wasn't what you were expecting. We do apologize, but cannot issue refunds. Due to FDA regulations with regards to food items, we cannot accept returns of products once they have left our bakery. 

Do you guarantee the quality of your product?

Since we first opened Black Dog Sweet Shop, our goal has been to create the best-tasting high quality treats with that made "AT HOME" flavor. This means that we carefully source every ingredient, from the finest cake flour to imported Swiss chocolate. Each gourmet treat is baked in small batches and packed by hand to ensure it arrives at your location in perfect condition

Every purchase is backed by our unconditional guarantee: We're obsessed with your Black Dog Sweet Shop Experience. If you ever think it fell short of exceptional, even a little bit, please tell us. We'll make it right. We promise.